配送ポリシー
Shipping Policy
Last Updated: August 9, 2026
Thank you for shopping with STRONGLY.
This Shipping Policy explains how orders placed through wearstrongly.com are processed, shipped, tracked, and delivered.
Order Processing
Orders begin processing after payment has been successfully confirmed.
Because STRONGLY works with international fulfillment partners, processing time may vary depending on product availability, order volume, warehouse operations, weekends, public holidays, or other operational factors.
Once your order has been dispatched, you will receive shipping confirmation when tracking information becomes available.
Shipping Destinations
STRONGLY currently ships to eligible destinations displayed at checkout.
Availability may vary depending on:
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Product
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Destination country or region
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Fulfillment location
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Shipping carrier
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Current shipping restrictions
If your address cannot be serviced, you will be notified and your order may be canceled and refunded.
Estimated Delivery Time
For orders shipped to the United States, our current products generally have an estimated shipping time of approximately:
4–9 business days after dispatch
Please note that this is an estimate and not a guaranteed delivery date.
Delivery may occasionally take longer because of circumstances such as:
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Carrier delays
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Customs clearance
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Severe weather
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Public holidays
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High shipping volumes
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Incorrect or incomplete addresses
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International transportation disruptions
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Other circumstances outside our reasonable control
Some products may have different delivery estimates depending on their fulfillment location and shipping method.
International Fulfillment
STRONGLY works with third-party fulfillment and logistics partners, including CJdropshipping, to process and ship orders.
As a result, products may be shipped directly from fulfillment facilities located outside your country of residence.
Your order packaging or shipping documentation may therefore reference our fulfillment or logistics partners.
Shipping Costs
Applicable shipping charges, if any, are displayed at checkout before payment is completed.
If your order qualifies for free shipping, no separate shipping charge will be added at checkout.
Tracking Your Order
When tracking information becomes available, we will send it to the email address associated with your order.
Please allow some time after shipment for tracking information to become active in the carrier's system.
Tracking updates may occasionally be delayed even while the package continues to move through the shipping network.
Customs, Duties, and Import Taxes
International shipments may be subject to:
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Customs duties
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Import taxes
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Tariffs
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Brokerage charges
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Other fees imposed by the destination country or region
Depending on the shipping method and destination, these charges may be included in the amount paid at checkout or may be collected separately.
If duties, taxes, or other import charges are not collected at checkout or included in the selected shipping service, the customer may be responsible for paying them when required by local authorities or the carrier.
STRONGLY does not control customs authorities or the amount of charges they may impose.
Customers are responsible for understanding any import requirements applicable in their country or region.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address when placing an order.
Please review your:
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Full name
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Street address
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Apartment or unit number
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City
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State or province
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Postal or ZIP code
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Country
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Telephone number
before completing checkout.
If you notice an error after placing your order, contact us immediately at:
gashedgehogcompany@gmail.com
We will make reasonable efforts to correct the address before fulfillment begins.
However, once an order has been processed or dispatched, we may no longer be able to change the shipping address.
STRONGLY is not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.
Failed Delivery
If delivery cannot be completed because of:
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An incorrect address
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An incomplete address
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Repeated unsuccessful delivery attempts
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Failure to collect a package
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Refusal of delivery
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Other circumstances attributable to the recipient
the package may be returned, abandoned, or otherwise handled according to the carrier's procedures.
Additional shipping costs may apply if reshipment is requested.
Please contact us if you experience a delivery problem so we can review the situation.
Lost Packages
If tracking indicates that your package has not arrived within a reasonable period beyond the estimated delivery window, please contact us at:
gashedgehogcompany@gmail.com
Include:
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Your full name
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Order number
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Tracking number, if available
We will review the shipment with our fulfillment or logistics partner.
If the package is confirmed to have been lost in transit, we will determine an appropriate resolution, which may include replacement or refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
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Check around your property and delivery location.
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Ask household members or neighbors if they accepted the package.
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Check with your local carrier or delivery office.
If the package still cannot be located, contact us at:
gashedgehogcompany@gmail.com
and we will assist you in reviewing the shipment.
Damaged Packages or Products
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include:
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Your order number
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A description of the issue
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Clear photographs or video showing the product and packaging
We will review the issue and provide an appropriate resolution in accordance with our Refund & Return Policy.
Multiple Packages
If your order contains multiple products, they may occasionally be shipped separately.
This can occur when products are fulfilled from different warehouses or fulfillment locations.
You may therefore receive more than one tracking number or receive different items on different days.
Shipping Delays
While we make reasonable efforts to provide accurate delivery estimates, international shipping can occasionally experience delays outside our control.
STRONGLY is not responsible for delays caused by carriers, customs authorities, weather events, transportation disruptions, government actions, or other circumstances beyond our reasonable control.
We will, however, make reasonable efforts to assist customers with shipment-related issues.
Contact Us
For questions about shipping or an existing order, please contact:
STRONGLY
Email:
gashedgehogcompany@gmail.com
Website:
wearstrongly.com