返金ポリシー

Refund & Return Policy

Last Updated: August 9, 2026

At STRONGLY, we want you to be satisfied with your purchase.

If you are not completely satisfied with your order, you may request a return within 14 days of delivery, subject to the conditions below.

14-Day Return Policy

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unused and unworn

  • Be in the same condition in which you received it

  • Include the original packaging, where applicable

  • Have proof of purchase or your order number

To request a return, please contact us at:

gashedgehogcompany@gmail.com

Please include your:

  • Name

  • Order number

  • Reason for return

Do not send your item back without contacting us first.

Returns sent without prior authorization may not be accepted.

Please also do not return products to the address shown on the shipping package unless we specifically instruct you to do so. The appropriate return address may differ depending on the product and fulfillment location.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong item, or for another reason not caused by an error on our part, you are responsible for all return shipping costs.

Original shipping charges, if any, are not refundable unless the product was defective, damaged, or incorrectly supplied.

We recommend using a trackable shipping service when returning an item.

STRONGLY is not responsible for return packages that are lost or damaged during return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is:

  • Damaged

  • Defective

  • Incorrect

  • Significantly different from the item ordered

please contact us as soon as possible at:

gashedgehogcompany@gmail.com

Include your order number and clear photographs or video showing the issue.

Once the issue has been reviewed and approved, we will provide an appropriate solution, which may include:

  • A replacement

  • A full or partial refund

  • Other appropriate resolution

If a return is required because we supplied a damaged, defective, or incorrect item, you will not be required to bear reasonable return shipping costs.

Items That Cannot Be Returned

We may refuse a return if:

  • More than 14 days have passed since delivery

  • The item has been worn or used

  • The item has been damaged after delivery

  • The item has been altered or modified

  • Parts, accessories, or original packaging are missing where applicable

  • The return was sent without prior authorization

This does not affect any rights you may have under applicable consumer protection laws.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Return shipping costs paid by the customer are not refundable for change-of-mind returns.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at:

gashedgehogcompany@gmail.com

We will try to accommodate your request.

However, once an order has entered processing or fulfillment, we may no longer be able to cancel or modify it.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please contact us to arrange an eligible return and place a new order for your preferred product.

Contact Us

For questions about returns or refunds, please contact:

STRONGLY

Email:
gashedgehogcompany@gmail.com

Website:
wearstrongly.com